Store Policies

Terms

Standard commercial account terms are Net 20 days from invoice date. All invoices include applicable sales taxes unless either a certificate of exemption is on file or the product is both sold to and shipped to an out-of-state entity.

Payment methods

For product paid for at time of sale, we accept cash, check, money order, MasterCard, VISA, or Discover. For net-terms invoices, we ask for payment by cash, check, or money order.

Discrepancies

Report any product shortages as quickly as possible so we can solve the problem, but no later than 1 business day after receiving delivery.

Defective merchandise

For our remanufactured/refilled toner and inkjet cartridges, we handle all product claims directly. We also directly handle claims for most office supplies and OEM/genuine-brand toner and inkjet cartridges. Items we sell are covered by manufacturer warranties of various lengths, and due to manufacturer policies, claims for defective products must often be handled by contacting the manufacturer.

Return policy

We want to make returns as easy as possible. If you have a product you would like to return, please call or email us to make arrangements.

Instead of an across-the-board short return policy (like many superstores have), we allow the longest feasible return period. Many product categories have very generous return windows. Some products, however, require the same stringent policies found elsewhere. The chart below is a general description of our return periods and restocking fees.

Return periods and restocking fees

Columns: New / unopened · Opened / used · Defective.

House-brand toner cartridges — New/unopened: one year, no restock fee, account credit. Opened/used: no returns unless defective. Defective: 18 months, replacement or credit toward OEM.
House-brand inkjet cartridges — New/unopened: 6 months, no restock fee, account credit. Opened/used: no returns unless defective. Defective: 9 months, replacement or credit toward OEM.
OEM/genuine-brand toner & inkjet cartridges — New/unopened: 21 days, 20% restock fee, account credit. Opened/used: no returns unless defective. Defective: 21 days, then manufacturer warranty applies.
General-line office supplies — New/unopened: 21 days, 20% restock fee, account credit. Opened/used: no returns unless defective. Defective: 21 days, then manufacturer warranty applies.
Electronic equipment, furniture, and other items not listed above — New/unopened and opened/used: no returns without special exemption. Defective: manufacturer’s warranty applies.
Custom products, food products, dated goods, specially sourced products — New/unopened and opened/used: no returns. Defective: replacement only.